Refund & Return Policy

Last updated: April 2026

You have the right to return your order within 14 days of receiving your item, in accordance with EU consumer protection laws.

Eligibility

To be eligible for a return:

  • Items must be unused and in their original condition
  • Items must be returned in their original packaging

How to Initiate a Return

To initiate a return, please contact us at shopatalurielle@gmail.com within 14 days of receiving your order.

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within a reasonable timeframe.

Please Note

  • We do not accept returns for used or damaged items (unless faulty)
  • Shipping costs are non-refundable

For any questions, contact us at shopatalurielle@gmail.com